Please contact the Pure Theatre team on 01952 898 533 to obtain an RMA number prior to returning the goods. Within 30 days of purchase or delivery, you may return a faulty product for an exchange or refund. This can be the sales receipt, a bank statement or an online sales invoice. Returns and exchanges can only be processed with proof of purchase. The goods must be returned in ‘as new’ condition and in their original packaging.
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You can examine the goods as you would in a shop but to obtain a full refund you must not start using them or install them.
Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. Separately to the 21 day policy above, and in accordance with your rights when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. This returns policy for unopened goods is in addition to your statutory rights. Whether your item has developed a fault, is damaged or is no longer required, we can help you out.Īn unwanted product can be returned for a full refund within 21 days of delivery as long as it’s still in its original, unopened packaging. We pride ourselves on providing a range of quality products to suit all of our client home cinema requirements, however we understand that sometimes products need to be returned. Failure to provide details may result in design and production delays. Please ensure that full model numbers are specified when ordering. Orders will be subject to design and production lead times which will be advised at the time of ordering.
Once you have placed your order, please contact the Pure Theatre team to discuss any customisation requirements. Orders may be subject to manufacturer lead times however, these will be advised by Pure Theatre at the time of ordering.Ĭustomised products are built to the customers specification and can feature changes to a products’ size functionality and finish. When ordering, all of Pure Theatres’ product dimensions and specifications are as listed on the website. After having seen some sketchy-looking in-ceiling installations using other products, I was admittedly a bit worried, but the lift and projector are nearly invisible and look very polished. The products shipped in 2–3 days despite us being located in California, USA.įinally, the installed product is excellent. Once we were ready to order some products, the ordering and shipping process was easy and seamless. The email follow-ups were equally helpful, and very timely (after accounting for time zone changes). I found the phone consults to extremely helpful, tailored to my specific needs and professionally done no upselling, no talking down to you, etc. "Pure Theatre was excellent from start to end. "Good range of products, quick delivery and first class technical support when requested." "Very honest company - spoke to a gentleman called Mick - very impressed - a company that gives an honest opinion father than just sell you anything - very rare nowadays and therefore highly commendable - highly recommended." "Amazing customer service & amazing product! Highly recommend"
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